SHOPPING GUIDE

Before You Buy

First-time Visitors

Please read our Terms of Service.

To purchase products on this website, member registration is required. If you would like to register, please proceed to the account creation page.

Registration is free, and there are no membership or annual fees. You will also receive irregular updates regarding new product information, brand events, and other exclusive benefits.

Returning Customers

Please enter your registered email address on the login page to sign in.

About Products

Pre-order Products

Products marked as "Pre-order" are available for advance purchase and will be shipped sequentially once they arrive in stock.

Please note that the estimated shipping date is just an estimate and is subject to change.

As the shipping date differs from regular products, you cannot order them together in the same transaction.

We do our best to ensure your order is fulfilled; however, due to production circumstances or shipping conditions, arrivals may be significantly delayed or, in rare cases, cancelled. In the unlikely event that a product is discontinued, we will cancel the order and issue a refund.

Out-of-Stock Items

Please be aware that products may sell out while you are completing your order, even if the order appears to be successful.

If we are unable to ship an item due to it being out of stock, we apologize for the inconvenience and will cancel the order and issue a refund.

Order Cancellations and Changes

In principle, we cannot accept cancellations, changes to order contents, additions, changes to payment methods, or combined shipping after an order has been confirmed.

Please carefully review your order details on the product page and cart screen before finalizing your purchase.

If you have any questions regarding products, please contact us via the contact form.

Gift Wrapping

We do not offer gift wrapping services, nor do we provide gift-specific shipping (such as removing price information).

Please note that a delivery slip with the price listed will be included with your shipment.

Ordering

On the product detail page, select your color/size and click the "Add to Cart" button.

※Please note that adding an item to your cart does not secure stock for that item.

About Pricing and Payment

Customs duties and shipping charges are included in the product price. You may choose from the following payment methods:

  • Credit card (VISA, MasterCard)
  • PayPal

The settlement process will be executed immediately when ordering. Exchange rates are subject to change.

About Product Delivery

Delivery service: Products will be shipped by DHL.

Delivery time: Shipment will be made by DHL within 5-7 business days after the order confirmation (Pre-order items are an exception).

※Please note that if order volumes are high, shipping may take an additional 2–3 business days.

※If your address is not entered correctly, processing may not be completed successfully.

※Pre-order items will be shipped according to the estimated schedule on their respective product pages once they arrive in stock.

Delivery Preferences

Please note that we cannot accept requests for specific delivery dates or times.

For delivery scheduling, please contact the shipping carrier directly using the tracking information in your shipment notification email.

Unknown Addresses / Long-term Absence

We do not re-ship orders returned due to unknown addresses or long-term absence.

If a product is returned to us, we will process a cancellation. If you still wish to receive the items, please place a new order.

Returns and Exchanges

Our policy regarding returns and exchanges is as follows:

If the Received Product is Defective

In the unlikely event that your product is defective or damaged, we will provide a replacement or refund promptly after verifying the defect via a photograph.

＜Procedure＞

  • Please contact customer support (customer@perverze.jp) within 7 days of delivery. Please note that we cannot accept returns after 8 days or more have passed.
  • We will cover the shipping costs for the return. Please send the item back via cash-on-delivery.
  • If the identical product is out of stock, we will provide a refund. If the product is unavailable at the time you contact us, we will proceed with a refund.

※Please note that returns cannot be accepted under the following conditions:

＜Non-returnable/exchangeable Items＞

  • Products that are in a different condition than when they were delivered, such as showing signs of damage, staining, wrinkling, or odors (including perfume).
  • Products that show signs of use (scratches, stains) and cannot be considered in good condition.
  • Products missing tags or accessories.
  • Products that have been repaired or altered at the customer's request.
  • Products clearly stated as non-returnable on the product description page.
  • Products purchased from anywhere other than our official online store.

※Items purchased from outside this site cannot be returned or exchanged here. Please contact the retailer where you made the purchase.

※Requests made without prior notification cannot be accepted.

Returns and Exchanges of Non-Defective Items

Please note that we do not accept returns or exchanges for customer convenience (e.g., wrong size, image discrepancy, ordering error).

Cooling-Off Period

The "cooling-off" period is a legal protection applicable to door-to-door sales.

Please note that as this site operates as an e-commerce platform where customers initiate their own purchases, the cooling-off rule does not apply.

Order History

You can check your order details on the order history page.

Notifications

We send notifications to your registered email address when your order is received and after it has been shipped.

If you do not receive our emails, please check the following:

  • For smartphones: Check your domain reception settings (allow @perverze.jp).
  • For PCs: Check your spam folder and security settings.

※Please confirm that your registered email address is correct.

※Check your mailbox capacity and reception environment.

Unsubscribing from Newsletters

You can unsubscribe at any time using the "Unsubscribe" link at the bottom of our newsletters.

Inquiries Regarding the Official Site and Listed Products

Please contact us via the contact form.

Operating Hours: Weekdays 10:00 AM - 5:00 PM (Excluding weekends, holidays, and year-end/new-year holidays)